Service management and markrting
Christion,Gronroos
Service management and markrting - 2nd - Singapore: John wiley sons ltd 2004 - vi,394 pag
9812-53-143-2
658.8
Service management and markrting - 2nd - Singapore: John wiley sons ltd 2004 - vi,394 pag
9812-53-143-2
658.8