Operations management:improving customer service
SCHONBERGER,Richard J&Edward M.Knod
Operations management:improving customer service - 4th - Boston. Irwin 1991 - xviii,926p
0-256-08240-5
658.5
Operations management:improving customer service - 4th - Boston. Irwin 1991 - xviii,926p
0-256-08240-5
658.5