| 000 | 00474nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20260805101745.0 | ||
| 008 | 260805b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0 412 54240 4 | ||
| 041 | _aeng | ||
| 082 | _a658.4013 | ||
| 100 |
_aAndrew Hiles _99929 |
||
| 245 |
_aService Level Agreements: _bMeasuring cost and quality in service relationships/ |
||
| 260 |
_aLondon; _bChapman & Hall, _c1993 |
||
| 300 | _a126p. | ||
| 650 | 0 |
_aService availability _99930 |
|
| 942 | _cBK | ||
| 999 |
_c92560 _d92560 |
||