000			00372nam a2200145Ia 4500
008			180611s9999||||xx |||||||||||||| ||und||
020			_a273028839
041			_aen
082			_a332.1068'8
100			_aFORD, Philip.
245		0	_aCustomer Services - marketing and the competitive environmen
260			_aLondon. _bPitman Pub. _c1992
300			_ax, 230p.
942			_cLL
999			_c8228 _d8228