000			00388nam a2200145Ia 4500
008			180613s9999||||xx |||||||||||||| ||und||
020			_a81-900547-9-1
041			_aen
082			_a338.4561
100			_aBATRA, Promod.
245		0	_aSimple ways to management your service customers: Service management ideas
260			_aNew Delhi _bThink,inc _c1963
300			_a104p.
942			_cSR
999			_c81430 _d81430