000 00396nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a155570560-X
041 _aen
082 _a20.7155
100 _aTODARO, Julie
245 0 _aTraining library Staff and Volunteers to Provide Extraordinary Customer Servic e
260 _aNew York
_bNeal Schuman Pub
_c2004
300 _a159p.
942 _cPR
999 _c71971
_d71971