000			00544nam a2200193Ia 4500
999			_c70110 _d70110
005			20191017104627.0
008			180612s9999||||xx |||||||||||||| ||und||
020			_a1-55570-388-7
041			_aen.
082			_a025.194
100			_aWestbrook, Lynn _95340
245		0	_aIdentifying and Analyzing User Needs
260			_aNew York _bNeal-Schuman Pub.Inc _clishers, 2001
300			_axx, 305p.
650			_aLaying the Groundwork _93982
650			_aGetting involved _91955
650			_aSharing the Results _92535
942			_cPR _2ddc