000 00396nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a10047004022X
041 _aen
082 _a658.8343
100 _aPASSIKOFF, Robert
245 0 _aPredicting market Success New ways to measure customer loyalty and Engage consum
260 _aCanada
_bJohn wiley
_c2006
300 _a235, p.
942 _cPR
999 _c69596
_d69596