000 00344nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a81-7649-651-x
041 _aen
082 _a658.83408
100 _aLANGEVIN, ROGER G
245 0 _aCustomer Focus
260 _aNew Delhi
_bViva Books Pvt. Ltd
_c2004
300 _ax, 100p
942 _cPR
999 _c64712
_d64712