| 000 | 00349nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180612s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-340-78174-2 | ||
| 041 | _aen | ||
| 082 | _a658.409 | ||
| 100 | _aChapman Jacqueline | ||
| 245 | 0 | _asuccessful help desk management | |
| 260 |
_aUK _bHodder & stoughton _c2000 |
||
| 300 | _a96Pg | ||
| 942 | _cPR | ||
| 999 |
_c59830 _d59830 |
||