000			00404nam a2200145Ia 4500
008			180612s9999||||xx |||||||||||||| ||und||
020			_a0-471-38245-0
041			_aen
082			_a338.47004
100			_aYEH Raymond Tzuu-Yau
245		0	_aZero Time : providing instant customer value--every time, all the time
260			_aSingapore _bJohn Wiley & Sons _c2000
300			_axvi, 270 P
942			_cPR
999			_c59439 _d59439