000			00391nam a2200157Ia 4500
008			180612s9999||||xx |||||||||||||| ||und||
020			_a0-07-231221-1
041			_aen
082			_a658.8
100			_aZEITHAML , VALARIE
245		0	_aServices marketing
250			_a2nd Ed
260			_aNEW DELHI _btata mcgraw - hill pub . co . _cltd 2001
300			_axxviii,620
942			_cPR
999			_c59161 _d59161