000 | 00355nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 180612s9999||||xx |||||||||||||| ||und|| | ||
020 | _a0-7619-9371-1 | ||
041 | _aen | ||
082 | _a658.12054 | ||
100 | _aBALACHANDRAN,S. | ||
245 | 0 | _aCustomer-Driven Service Management | |
260 |
_aNew Delhi _bResponse Books _c1999 |
||
300 | _a334pg | ||
942 | _cPR | ||
999 |
_c52893 _d52893 |