000 00355nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a0-7619-9371-1
041 _aen
082 _a658.12054
100 _aBALACHANDRAN,S.
245 0 _aCustomer-Driven Service Management
260 _aNew Delhi
_bResponse Books
_c1999
300 _a334pg
942 _cPR
999 _c52893
_d52893