000 00374nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a534511260
041 _aen
082 _a658
100 _aCOLLEY, John.L.
245 0 _aCase studies in service operations
260 _aBoston.
_bDuxbury prees an imprint of w
_cadsworth Pu1996
300 _axxiv,568pg
942 _cPR
999 _c51871
_d51871