000			00391nam a2200145Ia 4500
008			180612s9999||||xx |||||||||||||| ||und||
020			_a81-9006547-9-1
041			_aen
082			_a338.4561
100			_aBATRA, Promod.
245		0	_aSimple ways to management your service customers: Service management ideas
260			_aNew Delhi. _bThink, inc. _c1996
300			_a97p.
942			_cPR
999			_c50186 _d50186