| 000 | 00346nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180612s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a750606681 | ||
| 041 | _aen | ||
| 082 | _a.658.8 | ||
| 100 | _aSMITH, Ian. | ||
| 245 | 0 | _aMeeting Customer Needs | |
| 260 |
_aOxford. _bButterworth-Heinemann Ltd. _c1994 |
||
| 300 | _axiv,186pg | ||
| 942 | _cPR | ||
| 999 |
_c48896 _d48896 |
||