000 00356nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a0 7506 2124 9
041 _aen
082 _a658.5
100 _aDAKLAND, John S.
245 0 _aTotal quality management
260 _aoxford
_bButterworth Heinemann Ltd.
_c1995
300 _axii, 370 p
942 _cPR
999 _c47398
_d47398