000 00344nam a2200145Ia 4500
008 180612s9999||||xx |||||||||||||| ||und||
020 _a0 7506 0668 1
041 _aen
082 _a658.8
100 _asmith lan
245 0 _aMeeting customer needs
260 _aoxford
_bbutterworth heineman ltd
_c1994
300 _axiv,185pg
942 _cPR
999 _c46688
_d46688