| 000 | 00398nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 180612s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-256-08240-5 | ||
| 041 | _aen | ||
| 082 | _a658.5 | ||
| 100 | _aSCHONBERGER,Richard J&Edward M.Knod | ||
| 245 | 0 | _aOperations management:improving customer service | |
| 250 | _a4th | ||
| 260 |
_bBoston. Irwin _c1991 |
||
| 300 | _axviii,926p | ||
| 942 | _cPR | ||
| 999 |
_c46128 _d46128 |
||