000			00356nam a2200145Ia 4500
008			180612s9999||||xx |||||||||||||| ||und||
020			_a0-13-284902-x
041			_aen
082			_a658.5'62
100			_aBANK John
245		4	_aThe essence of total quality management
260			_aNewyork. _bPrentice hall _c1992
300			_axviii,204p
942			_cPR
999			_c45468 _d45468