000			00347nam a2200145Ia 4500
008			180611s9999||||xx |||||||||||||| ||und||
020			_a471399078
041			_aen
082			_a158.2
100			_aENGEL, Beverly.
245		4	_aThe Power Of Apology
260			_aSingapore _bJohn Wiley & Sons, Inc. _c2001
300			_aix, 253 .P
942			_cLL
999			_c34589 _d34589