000			00375nam a2200133Ia 4500
008			180611s9999||||xx |||||||||||||| ||und||
041			_aen
082			_a1.40383
100			_aRanjika,A
245		4	_aThe study on consumer expectations and satisfaction of the services provided
260			_bChenkalady. Eastern Universit _cy 1997
300			_avi,48p
942			_cLL
999			_c30993 _d30993