| 000 | 00368nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 180611s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8175542055 | ||
| 041 | _aen | ||
| 082 | _a658.812 | ||
| 100 | _aCOOK, Sarah. | ||
| 245 | 0 | _aCustomer Care Excellence | |
| 250 | _a4th ed. | ||
| 260 |
_aNew Delhi _bKogan Page India _c2004 |
||
| 300 | _avi, 248 p. | ||
| 942 | _cLL | ||
| 999 |
_c29466 _d29466 |
||