Andrew Hiles <br/><br/>
Service Level Agreements:  Measuring cost and quality in service relationships/ 

 - London;  Chapman & Hall,  1993 
 - 126p. 
<br/><br/><label>ISBN: </label>0 412 54240 4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service availability
<br/><br/><label>Dewey Class. No.: </label>658.4013