TY  - BOOK
AU  - HARMON, Charles
ED  - Messina, Michael
TI  - Customer Service in Libraries/ : Best Practices
SN  - 978-0-8108-8748-0
U1  - 025.50973 
PY  - 2013///
CY  - U.K.: 
PB  - The Scarecrow Press, Inc
KW  - Technically Speaking
ER  -