TY  - BOOK
AU  - Patterson, Kerry.et.al
TI  - Crucial Conversations/ : Tools for talking when stakes are high
SN  - 978-1-25-900521-3
U1  - 153.6 
PY  - 2012///
CY  - India: 
PB  - McGraw Hill, 
KW  - Conversation
ER  -