Patterson, Kerry.et.al <br/><br/>
Crucial Conversations/   Tools for talking when stakes are high 

 - 02nd  
 - India:   McGraw Hill,   2012 
 - xviii, 244p. 
<br/><br/><label>ISBN: </label>978-1-25-900521-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conversation 
<br/><br/><label>Dewey Class. No.: </label>153.6