BESTERFIELD, Dale H. <br/><br/>
Total Quality Management 

 - 3rd ed. 
 - New Delhi  PHI Learning Pvt. Ltd.  2008 
 - xi, 640 p. 
<br/><br/><label>ISBN: </label>9788120328839 
<br/><br/><label>Dewey Class. No.: </label>658.4013