BESTERFIELD Dale.H <br/><br/>
Total Quality Management 

 - 3rd Ed 
 - New Delhi  Prentice- Hall of India Pvt.  Ltd        2004 
 - XI, 640pg 
<br/><br/><label>ISBN: </label>81-203-2883-3 
<br/><br/><label>Dewey Class. No.: </label>658.401 3