BESTERFIELD, Dale H. <br/><br/>
Total quality management 

 - 2nd ed. 
 - Srilanka.  Pearson education asia  1999 
 - x, 533p. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Dewey Class. No.: </label>658.4013