ZEITHAMAL, Valarie A. <br/><br/>
Services Marketing : Integrating Customer Focus Across th Firm. 

 - 6th edi. 
 - New Delhi.  McGraw Hill Education (india)  Private Li2015 
 - xxxii, 711 
<br/><br/><label>ISBN: </label>1 25 902681 7 
<br/><br/><label>Dewey Class. No.: </label>656.8