TY  - BOOK
AU  - Westbrook, Lynn
TI  - Identifying and Analyzing User Needs
SN  - 1-55570-388-7
U1  - 025.194 
PY  - 2001///
CY  - New York
PB  - Neal-Schuman Pub.Inc
KW  - Laying the Groundwork
KW  - Getting involved
KW  - Sharing the Results
ER  -