00544nam a2200193Ia 4500 70110 70110 20191017104627.0 180612s9999||||xx |||||||||||||| ||und|| 1-55570-388-7 en. 025.194 Westbrook, Lynn 5340 Identifying and Analyzing User Needs New York Neal-Schuman Pub.Inc lishers, 2001 xx, 305p. Laying the Groundwork 3982 Getting involved 1955 Sharing the Results 2535 PR ddc 0 0 ddc 0 0 EUSL EUSL PR 2011-07-25 0 025.194 82928 2018-06-13 00:00:00 PR