ZEITHAML,A.valarie,mary jo <br/><br/>
Services Marketing 

 - 4th ed 
 - New Delhi  Tata McGraw-Hill pub.co.Ltd,  2009 
 - xxix, 743 
<br/><br/><label>ISBN: </label>978007066007 
<br/><br/><label>Dewey Class. No.: </label>658.8