Christion,Gronroos <br/><br/>
Service management and markrting 

 - 2nd 
 - Singapore:  John wiley sons ltd  2004 
 - vi,394 pag 
<br/><br/><label>ISBN: </label>9812-53-143-2 
<br/><br/><label>Dewey Class. No.: </label>658.8