YEH Raymond Tzuu-Yau <br/><br/>
Zero Time : providing instant customer value--every time, all the time 

 - Singapore  John Wiley & Sons  2000 
 - xvi, 270 P 
<br/><br/><label>ISBN: </label>0-471-38245-0 
<br/><br/><label>Dewey Class. No.: </label>338.47004