ZEITHAML , VALARIE <br/><br/>
Services marketing 

 - 2nd Ed 
 - NEW DELHI  tata mcgraw - hill pub . co .  ltd       2001 
 - xxviii,620 
<br/><br/><label>ISBN: </label>0-07-231221-1 
<br/><br/><label>Dewey Class. No.: </label>658.8