PLUNKETT, Warrew R <br/><br/>
Management : Meeting and Exceeding Customer Expectations 

 - 6th edi 
 - Cincinnati  South-Western College Publish  ing        1997 
 - xxi, 760p 
<br/><br/><label>ISBN: </label>0 538 84496 5 
<br/><br/><label>Dewey Class. No.: </label>658.4