Carlaw ,Peggy <br/><br/>
The Big Book of Customer Service Training Games 

 - New Delhi  Tata Mcgraw Hill Education Pv  t Ltd.     2010 
 - xvi, 209 p 
<br/><br/><label>ISBN: </label>70590427 
<br/><br/><label>Dewey Class. No.: </label>658.812