GOSNEY, John.W <br/><br/>
Customer Relationship Management Essentials 

 - New Delhi  Prentice - Hall of India Priv  ate Limited2003 
 - xviii, 234 
<br/><br/><label>ISBN: </label>81-203-1809-9 
<br/><br/><label>Dewey Class. No.: </label>658.812