SCOTT, Dru <br/><br/>
Customer satisfaction 

 - 3rd 
 - New Delhi  Viva Books Pvt. Ltd.  2004 
 - viii, 118P 
<br/><br/><label>ISBN: </label>81-7649-544-1 
<br/><br/><label>Dewey Class. No.: </label>658.409