ZEITHAML Valarie, A <br/><br/>
Services marketing Integrating Customer Focus Across the Firm 

 - 3rd 
 -  New Delhi : Tatqa McGraw Hill  Publishing 
 - xx, 668 P 
<br/><br/><label>ISBN: </label>0-07-053042-4 
<br/><br/><label>Dewey Class. No.: </label>658.8